VERDT purchase help.
Help with payments, refunds and token delivery.
The current purchase demo makes no real payments or token transfers. The following describes customer support for live operation.
Payment failed or the status is unclear
Check the payment status with the provider before paying again. Open My order and refresh the status. If money was debited but the order is not shown as paid, send us the order reference and payment reference.
I need to correct details before signing
Before signing, you can edit your details and prepare a new offer. Signing confirms the specific price, token quantity and wallet address.
Changing the address after signing
Contact us promptly with the order reference. An address change cannot be confirmed by simply editing a field. We will verify the request and agree the next step based on transfer status. A completed blockchain transfer cannot be unilaterally reversed.
Refunds or withdrawal
Email info@verdanteurope.com with the order reference and a description of your request. Terms and time limits are set out in the purchase agreement, particularly Articles 2 and 6. Receipt of a request does not by itself confirm completion.
Tokens are not visible yet
Check delivery status and the TX hash in My order. Delivery is within three business days after full payment and fulfilment of the contractual conditions. Contact us if the deadline has passed. If the transfer is complete, open I cannot see my tokens.
I lost access to my order
Contact us from the email address entered in the order and provide its reference. Access is restored only after authorisation is verified. Never send a wallet password, seed phrase or private key.
Include the order reference and a description of the issue. Do not send full card details or your order access key.